Terms & Conditions

Last Updated: January 27, 2025

Welcome to HomeBestMassage. These Terms & Conditions ("Terms") govern your use of our website and home massage services. By accessing our website or booking our services, you agree to be bound by these Terms. Please read them carefully.

1. Acceptance of Terms

By accessing and using the HomeBestMassage website and services, you accept and agree to be bound by these Terms & Conditions. If you do not agree to these Terms, please do not use our services.

2. Service Description

HomeBestMassage provides professional home massage and spa services across Delhi NCR, including but not limited to:

• Full Body Massage
• Aromatherapy Massage
• Deep Tissue Massage
• Swedish Massage
• Hot Stone Massage
• Reflexology

Our services are provided by certified and trained massage therapists who visit your location (home, office, or hotel) to deliver professional massage services.

3. Booking and Appointment

3.1 Booking Process

To book a massage service, you must:

• Provide accurate and complete information including name, contact details, and service address
• Select your preferred service type, date, and time
• Provide a valid address within our service area
• Be at least 18 years of age

3.2 Confirmation

Upon booking, you will receive a confirmation via phone call, SMS, or email. The booking is confirmed only after you receive confirmation from our team.

3.3 Service Availability

We offer 24X7 services; however, availability is subject to therapist schedules and service area coverage. We reserve the right to refuse service in areas outside our coverage zone.

4. Pricing and Payment

4.1 Pricing

All prices are displayed in Indian Rupees (₹) and are subject to change without prior notice. The prices listed on our website are indicative and may vary based on location, service type, and duration.

4.2 Payment Methods

We accept the following payment methods:

• Cash on delivery
• Online payment (UPI, Credit/Debit cards, Net Banking)
• Digital wallets

4.3 Payment Terms

Payment is due at the time of service delivery unless otherwise agreed. For advance bookings, a deposit may be required.

5. Cancellation and Refund Policy

5.1 Cancellation by Customer

• 24 hours or more before appointment: Full refund or rescheduling available
• Less than 24 hours before appointment: 50% cancellation charge applies
• Less than 2 hours before appointment or no-show: No refund, full charge applies

5.2 Cancellation by HomeBestMassage

In the event we need to cancel your appointment due to unforeseen circumstances, we will:

• Notify you as soon as possible
• Offer a full refund or reschedule at your convenience
• Provide compensation if applicable

5.3 Refunds

Refunds, if applicable, will be processed within 7-14 business days using the original payment method.

6. Service Requirements and Responsibilities

6.1 Customer Responsibilities

You are responsible for:

• Providing a safe, clean, and private environment for the massage service
• Ensuring adequate space and necessary facilities (bed, clean sheets, towels)
• Being present at the scheduled time and location
• Informing us of any medical conditions, allergies, or special requirements
• Treating our therapists with respect and professionalism

6.2 Health and Medical Conditions

You must inform us of any medical conditions, injuries, allergies, or health concerns before the service. We reserve the right to refuse service if we believe it may be harmful to your health or if you are under the influence of alcohol or drugs.

6.3 Age Restrictions

Our services are available only to individuals aged 18 years and above. Services for minors require parental consent and presence.

7. Code of Conduct

We maintain a strict code of conduct. Any inappropriate behavior, harassment, or misconduct will result in immediate termination of service and may lead to legal action. Our services are strictly professional and therapeutic in nature.

8. Limitation of Liability

HomeBestMassage shall not be liable for:

• Any indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Injuries resulting from failure to disclose medical conditions
• Issues arising from unsuitable service environment provided by the customer
• Delays or cancellations due to circumstances beyond our control (natural disasters, emergencies, etc.)

Our total liability shall not exceed the amount paid for the specific service in question.

9. Intellectual Property

All content on the HomeBestMassage website, including text, graphics, logos, images, and software, is the property of HomeBestMassage and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without our written permission.

10. Privacy

Your use of our services is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

11. Modifications to Terms

We reserve the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after such modifications constitutes acceptance of the updated Terms.

12. Termination

We reserve the right to terminate or suspend your access to our services at any time, without prior notice, for any violation of these Terms or for any other reason we deem necessary.

13. Dispute Resolution

Any disputes arising from these Terms or our services shall be resolved through:

1. Negotiation: Parties will attempt to resolve disputes through good faith negotiation
2. Mediation: If negotiation fails, disputes will be referred to mediation
3. Jurisdiction: All disputes are subject to the exclusive jurisdiction of courts in Delhi NCR, India

14. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, or other force majeure events.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.

16. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, constitute the entire agreement between you and HomeBestMassage regarding the use of our services.

17. Contact Information

If you have any questions or concerns about these Terms & Conditions, please contact us:

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.